British consumers will shop elsewhere if charged for returns, study shows – Retail Times

UserTesting found that 70% of women believe companies are charging for returns to "discourage customers from over-ordering or ordering multiple sizes". Meanwhile, 80% of men thought the policies were to "recoup costs from postage and processing returns". 

Despite this, consumers are increasingly conscious about the impact of their returns on the environment. ReBound discovered that 69% of consumers are happy to pay for returns if the money is used to subsidise more environmentally-friendly return options.

Publisher: Retail Times

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