More details: Found hereIn The News:
CBC News reached out to several restaurant owners who use Doordash, Uber and SkipTheDishes who explained they receive calls every week about food not arriving at all, or items missing in an order that's been delivered.
⁘It happens two or three times [a week],⁘ said Paul Anda, manager of Aria Pizza in London. ⁘Delivery drivers, they come in, take the order and then the driver clicks on a button where it says the order wasn't ready, and they just take the food home with them.⁘
Anda said he always refunds the customer, and that he can receive compensation from the delivery service, but he said he regrets the time, effort and ingredients that he's lost in the process.
⁘We're losing profit,⁘ said Patel, who joined DoorDash and Uber Eats during the pandemic. ⁘The amount of sales we do with Uber and DoorDash is only $1,000 a month or sometimes $1500. So that's almost like 10 per cent that's gone.⁘
In an email to CBC News, DoorDash said it's paid the bill for many orders that have gone missing but disagrees the problem is as significant as restaurant owners say it is.
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