Regular shoppers 150% more likely to abandon retailers over poor delivery experience

LONDON , July 25, 2023 /PRNewswire/ -- Frequent shoppers are more than twice as likely to abandon an online retailer over a poor delivery experience than their casual counterparts.

Research reveals that some 63% of British shoppers will abandon their shopping basket or switch retailer if delivery options fail to meet their needs. This is true for 53% of French customers and 38% of Germans. 2 A third of shoppers across Nordic countries consider free delivery to be paramount.

Date: 9D28F7743C790DD88F2D9C7375EF7ED5

Author: nShift

Twitter: @PRNewswire

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